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Expectations
Fulfillment
Reliability
Scalability

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Expectations

Is the software addressing consumer expectations?  Is there strong negative feedback from the user community?  Are there complaints about inadequate, incorrect, or missing functionality?  Does there seem to be a fundamental disconnect between what the the producer and consumer believe the software should do?

Fulfillment

Is there confusion as to exactly what the software producer is delivering?  Does the deliverable include a manifest (i.e. parts list, assembly instructions, packaging specifications, installation and/or support information, etc.)?  How will the consumer know if and when they have received what they paid for?  What must the producer deliver in order to get paid for their work?

Reliability

Does the software work?  Does it do what it was designed to do?  Does it behave the same way every time it's used?  Is it available for use as required?  Is the software producer willing to provide a warranty and do they possess the ability to honor one?  How can the consumer be sure the deliverable is reliable?  How can the consumer be sure they got what they paid for?

Scalability

Can the deliverable be extended or enhanced?  Do the consumer and/or producer really believe the deliverable will never need to be modified?  What boundaries to future scalability exist?  How can the consumer be sure the deliverable will be able to accommodate necessary future growth (anticipated or not)?


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